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Answers to Questions asked by Video Chathosts:
How do I set up my
Appointment Book and start accepting private sessions?
Setting up your appointment book
involves nothing more than a few mouse clicks and about
60 seconds of your time. It's as easy as 1-2-3: Just go
to the
Chathost Console and select the "Private Sessions
Manager" link. The setup program will ask you to do
three simple things: (1) Set up your default prices, (2)
set up your default times and dates, and (3) customize
individual dates. It's as easy as pie, and once
accomplished, viewers can schedule private sessions with
you!
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| How do I know when
a Viewer has set up an appointment with me?
The site notifies you
immediately. We'll send an email to the VCH email
address on file with us, plus your [screenname]@intimatefriends.net
free web-based email account. We'll also ICQ you if
you've provided us with a valid ICQ number. (To update
your email or ICQ information on file with us, go to the
Chathost
Console, and select the option "Modify my Chathost
Account".
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| Does the site send
me reminders before the private appointment?
Here's what to expect: After
receiving the initial email/ICQ informing you of the
scheduled private session, you'll receive "reminder"
notifications 48 hours before the private session, 24
hours, 12 hours, 6 hours and 30 minutes, and a final
reminder 5 minutes before the scheduled session is to
begin. Each email notification contains all the details
of the private session reservation, plus a custom link
to click on to begin your private session. (When you
click this link, you're taken to an "expedited sign-in"
form specifically for your private session).
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| What if a viewer
buys 30 minutes, but stays for 40 minutes?
Additional minutes are billed at
the pro-rata per-minute rate. For example, if the viewer
purchased 30 minutes for $45 ($1.50 a minute), but
spends 40 minutes in your room, the additional ten
minutes are billed at the pro-rata rate of $1.50 per
minute. In other words, the viewer is charged an extra
$15 for the extra ten minutes.
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| Will I get paid if
the viewer is a no-show?
Yes. When a viewer books a
private session, guaranteeing time with you, it's just
as though they purchased a non-refundable airline
ticket, guaranteeing a seat on a plane. The only
exception: if the viewer is a no-show, or has tech
troubles preventing him from participating in the
private session, you both may agree to cancel the
private and reschedule a replacement session (see
Cancellation below).
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| When and how do I
get paid for the private?
When a member viewer books a
private with you, the viewer's credit-card is charged
immediately, and you will receive 50% of all proceeds
from that private session, including 50% of all
additional minutes beyond the purchased minimum. (The
only way that you can lose the $$$ is if you don't show
up for your private appointment). Before the actual
private session takes place, you'll see your accrued
dollars in the "Pending Appointments" facility of the
Private Sessions Manager. After the private session
takes place, you'll see the actual transaction in your
regular stats report, and your next check will include
your fees from the private session.
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| Will I get credit
if I conduct the private session outside of the site?
To ensure accurate billing and
collection, private sessions booked through the site's
Private Appointment Book must take place on the site.
(We set up a special private room for both you and the
viewer, with custom links to that room issued in the
"reminder" emails we send both parties in the days and
hours preceding the scheduled session).
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| Does the site's
private-session facility support sound and other
"extras"?
Yes. Because your private session
takes place on the site, you're in familiar territory,
and you have access to all the goodies: sound, one-way
or two-way cyberdildonics, and the site's built-in
fraud-control and expert user-tracking system. Plus, the
viewer needs nothing more than a standard, off-the-shelf
browser to enjoy your company. Even AOL and WebTV users
can enjoy your the site's based private session. It's as
hassle-free as you can get!
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| What if the viewer
and I want to cancel or reschedule a private session?
Both you and the viewer must
visit the Private-Session Cancellation Form and indicate
the private session number to cancel. (The
private-session number is included in each
private-session email reminder sent to viewers and VCHs).
Note: The private will not be cancelled until
both viewer and VCH have completed this form. A
private session can be cancelled up until the scheduled
beginning time, and for one hour after the scheduled
beginning time. In the event that you and a viewer want
to reschedule a private session (perhaps as a result of
a scheduling limitation or a technical problem), you
should both cancel the original session, and invite the
viewer to book a new session.
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| How is this
private-session facility different from "impromptu"
private sessions?
An "impromptu" private session is
a private session that you and a viewer may begin at any
time, when you indicate a "Private Access Code" in the
"Private Session" section when you're signing in your
video chatroom. When you do so, any viewer can enter
your room if the viewer knows the private-access-code
"password".
By contrast, the pre-scheduled
private scheduler is the opposite of an impromptu
private session, in that the viewer can schedule a
private session well in advance. At the appointed time,
you click on an "expedited sign-in" link that we email
to you, and the viewer clicks on a similar link that we
email to him, and a split-second later, you're both in
your cozy and private video chatroom.
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| I'm going on
vacation for two days next month...
To remove any specific date from
your calendar, (Dec 25 for example) use the "Customize
Individual Days" feature of the Private Sessions
Manager, click on the day you want to remove, and
deselect all the times. (To do this, click on each
time while holding down the key. Then submit the
form by clicking on the "Review Calendar for ...."
button) Repeat procedure for any other days you wish to
remove.
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Answers to Questions asked by Viewers:
When do I get charged
for a private session?
Booking a private session is just
like booking a seat on a commercial jetliner. The price
plan you select will be applied to your credit card, and
any necessary adjustments will be made later. For
example, if the video chathost (VCH) is a "no-show",
your purchase will be applied to future use on the site.
Additionally, if you and the VCH agree to cancel an
upcoming private session, but your credit-card has
already been charged for the session, your purchase will
be credited for future use on the site.
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| What if the Video
Chathost (VCH) doesn't show up?
If the VCH is a no-show, your
purchase will be applied to future use on the site.
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| What if *I* book a
private and don't show up?
Remember, booking a private with
an VCH (guaranteeing you time with the VCH) is
just like buying a non-refundable airline ticket
(guaranteeing you a seat on the plane). If you buy time
with a VCH, but don't show up, you will be billed. The
only exception: If you and the VCH mutually agree to
cancel & reschedule the missed private (see the
Cancellation Form), you will only be billed for the
single private.
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| What if the VCH
urges me to conduct the private session outside of site?
You'll probably get charged twice
for the same private session -- once by site, and again
by the other service. VCH's are forbidden to use the
site's facilities to promote outside web services that
do "privates". So, if a VCH urges you to conduct your
private outside of the site, please notify us
immediately
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| What if I buy 30
minutes, but stay for 40 minutes?
The extra ten minutes will be
charged at the pro-rata per-minute rate. For example, if
the 30-minute session cost $45 (average of $1.50 per
minute), the additional ten minutes will cost $15 (10
times $1.50 per minute).
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| What if I buy 30
minutes, but stay for only 20 minutes?
Always get what you pay for! If
you buy 30 minutes, stay for the duration. (Why does it
work this way? Consider the commercial airliner analogy:
If you book a one-way ticket from New York to Los
Angeles for $1,000, with a stopover in Chicago, and you
decide to stay in Chicago for a few days, you've only
flown half the distance. But United Airlines still
chargs you $1,000.)
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| What if technical
problems prevent me from participating in the private
session
(See "Whatif the VCH and I want
to cancel or reschedule a private session?" below)
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| What if the VCH
and I want to cancel or reschedule a private session?
Both you and the VCH should go
the private-session Cancellation Form, identify the
session number to cancel, and submit the form. Note: The
private session is not cancelled until both you and the
VCH have completed this form. You can cancel a private
session from the moment it's booked up to one hour after
the scheduled beginning time. Cancellation of a private
session in this manner results in a credit issued to
your account which will be applied to future site use.
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